Cash Back Rewards

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From Bonus Points to Cash Back!

 

Credit Card Rewards just got more convenient!

From September 2023, rewards earned on your Credit Card will be in the form of Cash Back. This means:

  • Rewards are credited directly to your credit card every three months.
    No longer will you have to utilize your Bonus Points card to redeem your points!
  • Use your rewards anywhere you use your credit card!
    Purchase your groceries; pay your bills and more!
  • No expiration dates!

Please refer to the FAQs below for any questions or concerns you may have regarding the amendment to the credit card reward programme.


FREQUENTLY ASKED QUESTIONS (FAQs)

 
What are Cash Back Rewards?

Cash Back Rewards are rewards that are earned when you use your Republic Bank Credit Card. These rewards are in the form of funds that are credited directly to your credit card account every three (3) months.

How do I earn Cash Back Rewards?

Cash Back Rewards will be earned in the same manner the Bonus Points were earned, for every transaction completed using your Republic Bank Credit Card, Visa Classic -0.8 % of the transaction is earned and 1% for Visa Gold, Platinum & Business.

When will I receive my Cash Back Rewards?

Cash Back Rewards will be credited to your credit card account every three (3) months, i.e. March, June, September and December. You will receive your first Cash Back Reward in December 2023. If your account is 3 months in arrears (no payment made) Cash Back Rewards will not be awarded.

Will I continue to get Bonus Points?

The last issuance of Bonus Points was August 2023. From September 2023, Bonus Points will be replaced by Cash Back Rewards.

What will happen to my existing Bonus Points?
Your existing Bonus Points will be transferred to your credit card account and your Bonus Point Card will be deactivated.
Is there a limit to the amount of Cash Back Rewards I can earn?

There is no limit to the amount of Cash Back Rewards you can earn.

Is there a restriction in how I use my Cash Back Rewards?

Cash Back Rewards become part of your available balance and can be used at any merchant both locally and internationally.

Will the Cash Back Rewards have an expiry date?

There is no expiry date for the Cash Back Rewards.

Will ALL Republic Bank Credit Cards now earn Cash Back Rewards?

Yes, Republic Business Credit Card holders will now be able to earn Cash Back when they use their Cards.

How can I determine the value of Cash Back Rewards earned?

Your Cash Back Rewards value will be displayed as “Cash Back Rewards” on your credit card statements for March, June, September and December.

How do I query my Cash Back Rewards value?

You can visit any one of our branches or contact our 24-hour Customer Care & Support Centre at 227-2700.

Will I receive Cash Back Rewards for returned transactions on my credit card?

Cash Back Rewards will not be earned on returned transactions.
i) If a transaction is returned, the Cash Back Rewards value will be reduced from the total Cash Back Rewards earned for the quarter.
ii) If the returned transactions exceed the value of purchases made for quarter, this will result in a negative Cash Back value. Therefore, Cash Back Rewards will not be issued for that quarter. The negative Cash Back Reward will be carried over to the next quarter, reducing the total Cash Back Rewards earned.

I have no outstanding balance on my account. Will I still receive Cash Back Rewards?

Once you have used your credit card for purchases during the period, you will receive Cash Back Rewards even if you have no outstanding balance. Cash Back Rewards are calculated based on purchases during the quarter. If you have no outstanding balance, your account will be placed into credit upon receipt of your Cash Back Rewards, however this will not increase your credit card limit.

If I upgrade or replace my card, will I still receive the Cash Back Rewards for purchases made on my previous card?

Cash Back Rewards will be credited to the new or replaced card(s).

If I decide to close my credit card account, will I receive Cash Back Rewards for the purchases made during period that my credit card was valid?

Cash Back Rewards can only be applied to active credit card accounts.

If I want to know more about the changes, what should I do?

If you have further questions or would like to discuss with a representative, please contact our 24-hour Customer Care Centre 227-2700.

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